Frequently Asked Questions

Common questions about AS2aaS platform capabilities, pricing, and integration.

Getting Started

What is AS2aaS?

AS2aaS is an enterprise-grade platform that provides AS2 (Applicability Statement 2) messaging capabilities through modern REST APIs. It eliminates the need to manage AS2 infrastructure while providing full AS2 protocol compliance.

How do I get started?

  1. Register for an account at as2aas.com
  2. Generate test API keys in your dashboard
  3. Create your first trading partner
  4. Send a test message using our API
  5. Configure webhooks for real-time notifications

See our Quick Start Guide for detailed instructions.

Is registration open to everyone?

Yes, AS2aaS registration is open to all developers and businesses. Simply create an account to get started with our free tier.

API and Integration

What's the difference between test and live API keys?

AspectTest Keys (pk_test_)Live Keys (pk_live_)
Message transmissionSimulated (no real sending)Real AS2 messages sent
BillingNo chargesCounts toward plan limits
Partner interactionsSafe testing environmentReal partner communication
Webhook deliveryTest webhook callsProduction webhook delivery

Can I use the same API for both sending and receiving messages?

Yes. The AS2aaS API handles both:

  • Sending: Use POST /v1/messages to send messages to partners
  • Receiving: Partners send to https://as2.as2aas.com/as2/receive, and you receive webhook notifications

What programming languages are supported?

AS2aaS provides REST APIs that work with any programming language capable of making HTTP requests. We provide SDKs for:

  • Node.js
  • Python
  • PHP
  • Java
  • C#

How do I handle large messages?

Message SizeRecommendation
< 10 MBSend directly via API
10-50 MBEnable compression
50-100 MBUse file upload endpoint
> 100 MBContact support for optimization

Security and Compliance

How secure is AS2aaS?

AS2aaS implements enterprise-grade security:

  • Encryption: TLS 1.3 for transport, AES-256 for storage
  • Compliance: SOC 2 Type II, GDPR compliant
  • AS2 Security: Full support for encryption, signing, and compression
  • Audit Logging: Comprehensive audit trails

What certificates do I need?

Certificate TypePurposeRequired For
Identity certificateSign outbound messages, decrypt inboundSigning and encryption
Partner certificatesEncrypt to partners, verify their signaturesPartner communication

Is AS2aaS HIPAA compliant?

Yes, Enterprise plans include HIPAA compliance with:

  • Business Associate Agreement (BAA)
  • HIPAA-compliant infrastructure
  • Enhanced audit logging
  • Additional security controls

Pricing and Billing

What are the current pricing tiers?

PlanPricePartnersMessages/MonthOverage Rate
Free$05100$0.10/message*
Starter$99101,000$0.05/message
Professional$499Unlimited50,000$0.01/message
EnterpriseCustomUnlimitedUnlimitedNegotiated

*Requires credit card for overage billing

How is usage calculated?

Usage TypeCalculationBilling Cycle
MessagesPer message sent or receivedMonthly
PartnersActive trading partnersMonthly snapshot
StoragePayload storage (included)Monthly
API callsIncluded in planMonthly

Can I change plans?

Yes, you can upgrade or downgrade at any time. Changes take effect immediately with prorated billing adjustments.

Technical Questions

What AS2 features are supported?

FeatureSupport LevelNotes
Message encryptionFullAES128/192/256, 3DES
Digital signaturesFullSHA1/256/384/512 with RSA
Message compressionFullZLIB compression
MDN (sync)FullImmediate delivery confirmation
MDN (async)FullDelayed delivery confirmation
Large file supportUp to 2GBEnterprise plans

Can I integrate with my ERP system?

Yes, AS2aaS integrates with any system capable of:

  • Making HTTP API calls
  • Processing webhook notifications
  • Handling JSON data

Common integration patterns:

  • Direct API integration
  • Webhook-driven processing
  • Batch message processing
  • Real-time status updates

How do I handle message failures?

Failure TypeAutomatic HandlingManual Actions
Temporary network issuesAutomatic retry with exponential backoffMonitor retry attempts
Partner endpoint downRetry for 24 hoursContact partner
Certificate expiredImmediate failureUpload new certificate
Invalid message formatImmediate failureValidate message format

Platform Questions

What is the uptime SLA?

PlanUptime SLACredits
FreeBest effortNone
Starter99.5%Service credits
Professional99.9%Service credits
Enterprise99.95%Custom SLA terms

Where are AS2aaS servers located?

AS2aaS operates from multiple geographic regions:

  • Primary: US East (Virginia)
  • Secondary: US West (California)
  • Europe: EU West (Ireland)
  • Enterprise: Custom regions available

How is data backed up?

Data TypeBackup FrequencyRetention
Message metadataReal-time7 years
Message payloadsReal-timePer plan terms
Configuration dataReal-timeIndefinite
Audit logsReal-time7 years

Migration and Onboarding

How do I migrate from existing AS2 infrastructure?

Migration typically involves:

  1. Assessment: Inventory current partners and certificates
  2. Partner setup: Create partners in AS2aaS
  3. Certificate migration: Upload existing certificates
  4. Testing: Validate configurations with test messages
  5. Cutover: Update partner configurations to use AS2aaS endpoints

Can I run AS2aaS alongside existing AS2 systems?

Yes, AS2aaS can operate alongside existing systems:

  • Use different AS2 IDs for AS2aaS vs legacy systems
  • Migrate partners gradually
  • Maintain dual endpoints during transition
  • Use AS2aaS for new partners while maintaining legacy for existing

How long does partner onboarding take?

ComplexitySetup TimeFactors
Basic partner15 minutesStandard configuration, no certificates
Standard partner1 hourIncludes certificate exchange
Complex partner1-2 daysCustom requirements, testing
Enterprise partner1-2 weeksSLAs, compliance requirements

Support and Maintenance

How do I monitor system health?

Monitoring MethodInformation Provided
Dashboard analyticsMessage volumes, success rates, partner health
Webhook eventsReal-time status updates
API endpointsProgrammatic access to metrics
Status pageSystem-wide health information

What maintenance windows exist?

Maintenance TypeFrequencyDurationNotification
Security updatesAs needed< 5 minutes24 hours advance
Feature deploymentsWeekly< 15 minutes48 hours advance
Infrastructure updatesMonthly< 30 minutes1 week advance
Emergency maintenanceAs neededVariableImmediate notification

How do I request new features?

Feature requests can be submitted through:

  • Support email with detailed requirements
  • Enterprise customer success manager
  • Product feedback form in dashboard
  • Direct communication for Enterprise customers

Priority is given to:

  • Enterprise customer requests
  • Security-related enhancements
  • Compliance requirements
  • Features benefiting multiple customers

Contact Information

Support Channels

ChannelResponse TimeAvailability
Email ([email protected])4-24 hoursBusiness hours
Enterprise support2-4 hours24/7
Emergency (Enterprise only)15 minutes24/7

Sales and Business Inquiries

Inquiry TypeContactNotes
Enterprise sales[email protected]Custom pricing and features
Partnership opportunities[email protected]Integration partnerships
Security questions[email protected]Security assessments
Compliance questions[email protected]Regulatory compliance